Department of Mathematical Informatics

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Danilenko D.A. and implementation of BPM in Customer Relationship Management.

In order to improve the company’s business benefit from a system that has adapted existing business processes and optimize them. The paper presents the results of implementing BPM in interaction with the client. Results of the analysis suggest that BPM adds: declarative descriptions of complex logic that facilitates its implementation; branch decision logic of common code (as a consequence, ease of maintenance and modernization).